【英文模板】“Where is my order” ——如何与买家沟通物流状态 ... ...

■  【 Delivered】:

查询结果签收，而收件人声称未收到件的情况非常多哦，注意一下。
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your order with tracking number RJ014099257CN（示例单号）and I am happy to assist today.
Here is the detailed tracking information for your order:
Number: RJ014099257CN
Status: Delivered ( 30 Days )
Destination: United States
2014-09-29 16:01 PHOENIX, AZ 85031, Delivered, Your item was delivered at 4:01 pm on September 29, 2014 in PHOENIX, AZ 85031.
2014-09-19 14:51 PHOENIX, AZ 85031, Notice Left (No Authorized Recipient Available)
2014-09-19 07:42 PHOENIX, AZ 85031, Out for Delivery
2014-09-19 07:32 PHOENIX, AZ 85031, Sorting Complete
2014-09-19 04:23 PHOENIX, AZ 85043, Departed USPS Facility
2014-09-19 04:21 PHOENIX, AZ 85031, Arrived at Unit
2014-09-18 21:42 PHOENIX, AZ 85043, Arrived at USPS Facility
2014-09-18 02:26 KEARNY, NJ 07032, Departed USPS Facility
2014-09-17 17:24 KEARNY, NJ 07032, Arrived at USPS Facility
2014-09-17 17:24 Origin Post is Preparing Shipment
As per current tracking result, I found the tracking result indicate that your package has been delivered successfully. If you haven't received your package, I'd advise you contact with the shipping carrier directly to verify more delivered information such as "Delivered address and signature name". Due to privacy policy, the carrier may not display the addressee's name online, though they would keep them at their interior system.
And I'm 100% positive that I have shipped your order to your designated shipping address as the following:
在此处可以确认一下收件人的地址及邮编等资料;
Before you contact with the shipping carrier, May I advise you check with your families, roommates, and neighbors,etc. See if anyone has signed this item for you.
Carrier name: USPS （示例邮政运营商）
Helpline: 1-800-222-1811 （示例邮政运营商帮助热线）
I will be here to assist you find your order, keep me posted.
Thanks for your business again!
Have a nice day!
Best regards, storeXXXXX

■  【 Alert】:

退件原因很多，到达目的国家后没有投妥成功的，引起的原因多为关税/或者投递不成功保留过期等；还有一部分原因，可能是由海关问题引起的，没有从中国成功封发出口或者没有办法进入目的地国家。要如何解决要卖家自行编辑邮件~
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK（示例单号）and I am happy to assist today.
I regret to inform you, as per current tracking result, I found the tracking result indicate that your package is undergoing an unusual condition. It was returning back to us. The possible reason for returning will be written on the package (Incorrect/illegible/incomplete address, expired retention period; the addressee failed to collect the item; the addressee does not reside at the given address; refused to accept by addressee, etc.) I can inform you further once it returned back to us. Depending on this unusual situation, My apologies for the inconvenience. I would willing to resolve this problem by making full refund or replace one and send to you. (退件问题要具体情况，需要怎么解决要修改)。
Again, please accept my sincere apologies and let us know which method you are preferable to resolve this unfortunate situation.
Have a nice day!
Best regards, storeXXXXX

■  【 Expired】:

这种状态是指从邮政官方接收到2-3个月内，查无投妥信息，提示买家注意沟通:
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your order with tracking number RC867773406HK（示例单号）and I am happy to assist today.
Here is a link for you to ref your package status in transportation： https://zh-tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=9205590110058603301619 (示例链接)
I'm very sorry to hear that you still haven't received your order. Under this circumstances, I'd advise you contact with the shipping carrier in your country and verify if they have received your shipment from overseas.
Carrier name: USPS （示例邮政运营商）
Helpline: 1-800-222-1811 （示例邮政运营商帮助热线）
And at the meanwhile, I will start to commence a formal investigation into whereabouts of your order with our shipping carrier here. But it gonna take some times, could you wait for their response as patient as you can?
I hope the reason for deferring your order will be clarified by our carrier in shortly.
Thanks again for your patience and I will be here to assist you along on this situation until you get your order.
Again, please accept my sincere apologies for this unfortunate situation.

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